Here are the answers to what usually comes up about our personal support weekdays 09:00–17:00, responsibility, cost and how we work.
Yes. Your needs change — that's completely normal. You can upgrade at any time. Downgrades follow the licence term of your Microsoft 365 licences.
The monthly price covers everything included in your tier: security, backup, monitoring and support as shown in the comparison table on the pricing page. Microsoft 365 licences run on 12-month terms, are billed separately and are shown in your quote. Getting started costs a fixed one-time fee per company, shown in your quote before any work begins. Projects, new installations and on-site visits are not included in the monthly price and are billed separately. Scope and cost are always agreed with you in advance.
Critical outages are monitored and handled 24/7 in tiers 2 and 3 at no extra cost. In tier 1 they are handled with top priority during support hours. If an on-site visit is needed, it is billed separately as agreed with you. Other tickets are handled during regular support hours, weekdays 09:00–17:00.
Our agreements have a 6-month minimum term and then continue on a monthly basis with three months' notice. We also offer annual agreements, which usually give a better price. Microsoft 365 licences always run on 12-month terms.
There is no fee, and the minimum commitment is 5 users. New users can be added at any time and are included from the next invoice. Removed users are reduced in line with the licence term of your Microsoft 365 licences.
Yes. We offer tailored solutions for larger organisations with special pricing and a customised SLA.
Yes. We do a free security check of your Microsoft 365 together with you. You get a short written report showing which accounts lack two-step sign-in, whether your data is backed up, who has admin rights and your three biggest risks – with suggestions for what to do about them. The report is yours to keep, at no cost or commitment.
We send an invoice at the start of the period with 30 days payment terms. We usually accept card and bank transfer.
Book a short call and we'll go through your needs and recommend the right solution, no hassle.
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